Banks & Insurance Companies
All banking institutions, credit institutions and insurance companies have to comply with various regulations that require the use of customer knowledge management or KYC (Know Your Customer) systems, with a reliable an thorough reporting process. The new regulations – in particular Bale II and III – require ever-increasing vigilance and faultless customer traceability.
Customer expectations and digital transformation create new ground for different approaches to risk management and service delivery.
Improved user experience (mostly online or mobile) and processing automation (in compliance with regulatory constraints) are the industry’s major issues.