Retail

Whether in face-to-face or remote situations, customers are looking for always smoother and more intuitive purchasing or subscription experiences.

The major challenge in a subscription process is to maximize the conversion rate. This process generally requires the client’s identification, in order to respond to specific business challenges (risk reduction) or legal issues (KYC), and is often perceived as quite tedious by the client.

Distribution companies must therefore strive to offer an optimal customer experience in order to significantly reduce their dropout rates. Alongside these initiatives, they must also implement solutions to limit fraud on their services.

We meet your challenges

Quick and intuitive sales & customer experiences

Our customer onboarding solutions provide the seller with automatic pre-filling of his tools, based on the collected information, while also checking for consistency and completeness of the file.
The time spent entering the data is therefore reduced and payments are guaranteed.

Optimizing Customer Conversion

With our tools, the salesperson can focus on selling without having to worry about administrative tasks. SMARTCONTRACT truly acts as a sales boosting tool by removing paper handling, form prefilling, multiple signatures, etc.
The customer remains at the center of the business relationship and the conversion rate is optimized.

The fight against fraud

Our real-time document verification solutions, integrated in SMARTCONTRACT secure the connection by effectively fighting fraud at the subscription stage.

Case Study: Auchan

Implementing a point-of-sale solution for customer onboarding

Customer background

Our client distributes food and non-food products, including services, to 126 hypermarkets. In order to simplify and secure the distribution of its services, Auchan wanted to acquire a new tool for the dematerialization of contracts.

The main objective was to eliminate paper manipulation and secure the remuneration paid by its service providers. In addition, Auchan was looking for a tool able to manage and track profit in real time, with a better performance than a process based on an accountancy “by the act”.

The implemented solution

AriadNEXT suggested the SMARTCONTRACT SCUBE solution, which met all of our client’s expectations: digitizing the customer experience and securing the expected remuneration.

All service providers from the telephony ecosystem (operators, insurance and financing companies, recycling of mobiles) have been integrated into our solution. Auchan has significantly increased its operational efficiency for service distribution and adds new acts into its system, on a regular basis.

The outcome

savings on operational processes

additional acts

2 solutions tailored to their needs

api

SMARTCONTRACT Tablet Customer onboarding in mobility

Mobility
Real time
Controls follow a "document file" mode
Process dematerialization
Remote supervision of equipment
UV, IR security scanner
Back-Office for monitoring of sales at POS
Digital signature of the contract
api

SMARTCONTRACT SCUBE Secured customer onboarding

Mobility
Real time
Controls follow a "document file" mode
Process dematerialization
Remotely supervised equipment
UV, IR security scanner
Back-Office for monitoring of sales at POS
Qualified digital contract signature