Telecom

Telecom Operators

Telecom operators have to cope with significant market fluctuations:

  • Soaring competition pushes them to offer an increasingly attractive point-of-sale and online customer experiences in order to attract new clients
  • They need to deliver differentiated services to improve their ARPU while limiting their customer withdrawals
  • Increased regulatory obligations concerning the client’s identification have to be respected in order to fight terrorism

 

For all these reasons, telecom operators need to rethink their customer subscription experience at point of sale and on-line – with the aim of streamlining all their processes.

We meet your challenges

Digitizing points of sale

The creation of AriadNEXT came from an operator’s concept of dematerializing its points of sale. Initially under the shape of an SCUBE, our customer experience solutions are now available on tablet and on SCUBE – offering a smooth and seamless user experience along with great flexibility for integration into our customers’ information systems.

Mandatory SIM Registration

With its SMARTCONTRACT solutions, AriadNEXT answers the registration challenges raised by customers who use prepaid services. These specific experiences can be offered through subscription solutions that are delivered on points of sale (see above), or even through dedicated self-service solutions.

Improved online customer experience

Our solutions enable 100% online and remote customer experiences, with an integrated automatic control of the required documents.

Remote SIM Provisioning

Our solutions complement the upcoming Remote SIM Provisioning processes, by integrating the existing KYC regulatory constraints or simply by allowing the creation of a mobile identity.

Case Study: SFR

Implementing a secure subscription tool

Customer Background

SFR is the second French Telecom operator on the mobile and fixed-line telephony market. It addresses both individuals and companies. SFR’s offer is distributed through a network of 950 SFR sales outlets.

The subscription processes, before we stepped in, involved different stages: the collection of supporting documents and contract signing with the client. These processes, along with piles of paper documents to be handled, represented significant costs in terms of man-time and archiving of supporting documents.

Our client wanted to eliminate point-of-sale manipulations while reducing the costs of processing back-office contracts. This would be done by automatically validating customer files at point of sale.

The expected solution could not present a security breach, and actually had to offer a more effective solution to fraud at subscription stage.

The implemented solution

AriadNEXT suggested SMARTCONTRACT SCUBE, a supervised hardware and software solution designed to secure and dematerialize the subscription process, at point of sale.

This solution, rolled out in 950 “SFR spaces” in France, enables the dematerialization of all mobile phone contracts and limits the risk of fraud at subscription stage.

As a result, our customer’s fraud volume was divided by 3 and both its front-end and back-office processing costs decreased by 80%.

The outcome

savings on file processing costs

less time spent on subscription at POS

less fraud at subscription stage

2 solutions adapted to their needs

api

SMARTCONTRACT Tablet Digital contracting in mobility

Mobility
Real time
Controls follow a "document file" mode
Process dematerialization
Remotely supervised equipment
UV,IR security scanner
Back-Office for monitoring of sales at POS
Qualified electronic contract signature
api

SMARTCONTRACT SCUBE Secured digital contracting

Mobility
Real time
Controls follow a "document file" mode
Process dematerialization
Remotely supervised equipment
UV,IR security scanner
Back-Office for monitoring of sales at POS
Qualified electronic contract signature

They trust us